Refund & Return Policy

We want you to be satisfied with your purchase. If you are not completely happy, you may request a return under the conditions below.

Returns

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  Returns must be requested within 7 days of delivery
  
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  Items must be unused, in original packaging, and in resellable condition
  
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  Proof of purchase is required
  
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  Customers are responsible for return shipping costs unless the item is defective or incorrect
  

Non-Returnable Items

For hygiene and safety reasons, portable shower products that have been used or installed cannot be returned.

Damaged or Faulty Products

If your item arrives damaged or defective, contact us within 48 hours of delivery with photos. We will arrange a replacement or refund where applicable.

Refunds

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  Refunds are processed after inspection of the returned item
  
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  Processing time: 5–10 business days
  
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  Refunds will be issued to the original payment method
  

We reserve the right to refuse returns that do not meet these conditions.

Shipping Policy

We currently ship within South Africa.

Processing Time

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  Orders are processed within 1–3 business days
  
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  Orders are not processed on weekends or public holidays
  

Delivery Time

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  Standard delivery: 2–7 business days depending on location
  
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  Remote areas may take longer
  

Shipping Fees

Shipping costs are calculated at checkout unless stated otherwise.

Delays

While we aim for timely delivery, delays caused by couriers, weather, or high demand are outside our control.

Privacy Policy

We respect your privacy and are committed to protecting your personal information.

We collect information such as:

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  Name
  
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  Email address
  
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  Shipping address
  
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  Phone number
  
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  Payment details (processed securely via third-party providers)
  

Your information is used to:

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  Process and deliver orders
  
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  Provide customer support
  
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  Improve our services
  
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  Send order updates
  

We do not sell or rent your personal information to third parties.

By using our website, you consent to this policy.

Terms of Service

By accessing or purchasing from our store, you agree to the following terms:

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  You must be at least 18 years old or have permission from a guardian
  
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  All information provided must be accurate and complete
  
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  Prices and availability may change without notice
  
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  We reserve the right to refuse service to anyone
  

We are not liable for delays, damages, or losses caused by third-party shipping providers.

Unauthorized use of this website or its content is prohibited.

Order Cancellation Policy

All orders placed on our store are final and cannot be cancelled once confirmed.

Due to immediate order processing and inventory allocation, we are unable to modify or cancel orders after payment has been successfully completed.

Please ensure that:

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  Your shipping address is correct
  
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  Your contact details are accurate
  
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  You have reviewed your order carefully before checkout
  

We are not responsible for errors made by the customer during checkout.

If an order cannot be delivered due to incorrect information provided, additional shipping fees may apply.

Contact Us

If you have any questions about your order or these policies, please contact us:

Email: callia.assist@gmail.com

Response time: 24–48 business hours